Smart Commercial Services
Store guidance, fine-grained operations, and remote takeover when needed.
Smart Retail / Hotel & Catering / Healthcare / Logistics Delivery
Nexus Edge-Cloud Architecture
TeleAvatar NEXUS is an edge-cloud collaborative remote operation platform for embodied intelligent robots
Through private deployment, encrypted networking and low-latency transmission, NEXUS enables operators to remotely operate robots at another site over public networks. The platform supports VR-based operation, multi-organization tenant isolation, fine-grained permission management and full operation auditing, and — where authorized and configured — can record remote operation data for replay, review and model training. NEXUS serves robot manufacturers as well as industry customers in commercial services, industrial operations and energy inspection that need remote operating capability, supporting a gradual evolution from remote operation toward collaborative autonomy.
System Architecture
Robot Body (Edge)
Physical Execution and Safety Response
Low-level control, instant response, force-control protection and local safety policies
Communication (Transport Layer)
Low-latency, High-stability Connection
Supports 5G public networks, with end-to-end latency low enough to be visually imperceptible
Cloud (Intelligence Layer)
Intelligent Decision and Task Scheduling
Task understanding, model inference, strategy planning and multi-expert model scheduling
Product Positioning
Who It Serves
Embodied AI & Humanoid Robot Manufacturers
Need remote operation, fleet operations, permission management and data return in order to stand up robot operating infrastructure quickly.
Industry Operators
Run remote operations in commercial services, industrial maintenance, energy inspection and similar settings, with unified management of operational safety, permissions and operation records.
Algorithm & Data Teams
Need real-world robot operation data for data replay, task analysis and model training.
Problems It Solves
Cross-network Connectivity and Transport
When operators and robots sit in different network environments, connectivity can be affected by NAT, firewalls and cross-region links. NEXUS supports remote connection and data transport through encrypted tunnels and cross-region relays.
Scaled Operations and Permission Governance
As the number of robots, organizations and operators grows, devices, personnel, permissions and operation records need unified management. NEXUS provides multi-organization isolation, multi-role permissions and operation auditing.
Operational Data Accumulation
Remote operation sessions can be recorded where authorized and configured, forming data assets that can be replayed, reviewed and used for training.
Multi-device Coordination
Supports scaling robot connectivity according to the deployment plan and configuring task scheduling between operators and robots.
Platform Characteristics
Private Deployment
Networking control, account management and operational data can be deployed inside the customer's own business boundary.
Cross-region Relay
Selects relay paths based on network and geographic conditions, supporting off-site robot connectivity and remote operation.
Security and Permission Governance
Provides unified identity authentication, device certificate admission, runtime control-authority management and graded safety policies, with a strict distinction between view and control permissions.
From Remote Operation to Collaborative Autonomy
Builds a capability path across remote operation, AI assistance and human takeover, putting real operational data to work in subsequent model iteration.
Platform Capabilities
TeleDroid Hardware-Software-Cloud Integrated System
Coordinates robot-side hardware, human-side interaction and intelligent control software, supporting edge-cloud collaboration, remote control, device management, and model training and deployment.
Low-latency Public Network Protocol
Supports 4G/5G public networks with end-to-end latency under 200 ms.
Multimodal Data Compression
Jointly encodes video and haptic data, supporting sub-millisecond data packetization.
Redundant Safety System
Multi-layer monitoring via heartbeat, control lease and session state, with graded safety policies including soft stop, hard stop and safe posture. On network anomalies the system enters a safe state according to preset policy, and the robot retains local safety control authority.
Enterprise-grade Security & Governance
Provides unified identity authentication, device certificate admission and organization-level data isolation. View and control permissions are strictly separated, and every connection and operation can be logged and audited.
Multi-expert Model Collaboration
Uses a multi-expert model architecture (one body, multiple brains), invoking the appropriate expert model for each task type.
Cloud Inference Compute Advantage
Edge inference around 120 ms; cloud inference around 55 ms plus roughly 20 ms of network latency, for a total of about 75 ms.
Operator Scheduling Management
Supports remote operator scheduling, with the operator-to-robot relationship configurable per task and scalable from 1:1 to 1:N.
RaaS Commercial Service
Supports the Robot-as-a-Service (RaaS) model, providing robots and remote operation services on demand.
Unified Governance
Administrator Console
Organizations, devices, operators, and permissions converge in one console. Strict separation of who can view and who can control, with every connection and operation logged and auditable.
Organization-level Data Isolation
Multi-organization tenant isolation—neither visible nor controllable across organizations
Device Certificate Admission
Unified identity authentication with device certificate validation; unregistered devices cannot connect
Full Operation Audit
Every connection, takeover, and control handover is logged and individually traceable
From Remote Operation to Autonomous Intelligence
01
Full Remote Operation
Operators take part in task execution in real time, driving the robot through the work and accumulating operational data from real scenarios.
02
Collaborative Autonomy
Building on continuously accumulated remote operation data, the robot can handle some routine subtasks, with operators stepping in to guide it when needed.
03
Large-scale Autonomy
Through ongoing data collection and model iteration, autonomous operation is progressively extended to more scenarios, while human supervision and takeover mechanisms are retained.
Core Application Scenarios
Industrial O&M and Production
Equipment maintenance, production line assembly, complex workstation assistance.
Smart Manufacturing / Material Sorting / Logistics Transportation
Energy & Infrastructure
Remote inspection and maintenance of power stations and energy facilities.
Oil & Gas / Power Stations / Green Energy / Municipal Infrastructure
Home Services
Daily assistance, care support and household services.
Elderly Care / Home Cleaning / Companionship Services / Rehabilitation Support
Data Collection & Model Training
Where authorized and configured, remote operation and environmental data are recorded for demonstration collection, data annotation, simulation validation and model iteration.
Demonstration Collection / Simulation / Data Annotation / Model Iteration
Delivered Project
Under confidentiality agreements, only selected publicly shareable cases are shown
Smart Retail · Delivered
LingYu Robotics × JD 7Fresh
Operators in Suqian, Jiangsu wore VR devices to remotely operate a robot deployed in a store in Taiyuan, Shanxi and complete on-site work. The project validated the connection stability and remote operation performance of the Nexus cross-region relay architecture under this project's network conditions, supporting cross-province remote operation.
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